Chief Operating Officer

Overview

Midwest Express Clinic is the "Best in the Midwest" when it comes to your helathcare needs. We provide a convenient alternative to an ER visit or doctor's appointment for illness and inuries that are urgent but not emergent. We are one of the fastest growing urgent care chains in the Midwest, with 50+ locations across the Chicagoland and Northwest Indiana markets since opening our doors in 2012. 

We are adding an experienced, strategic, and agile COO to our team. The COO will play a crucial leadership role, overseeing all non-clinical aspects of the organization. This position requires a proactive, hands-on executive with strong business acumen, operational discipline, and a deep understanding of healthcare practice management. The candidate will be responsible for day-to-day operations, long-term strategy execution, and ensuring a culture of accountability, efficiency, and patient-centered care.

The successful candidate will be responsible for the following:

• • Lead the operational strategy and daily management of clinic and administrative teams, ensuring alignment with the organization’s mission, values, and strategic objectives.
  • Collaborate with the CEO and Chief Medical Officer to execute strategic plans, driving growth, profitability, and patient satisfaction
  • Acts as a strategic thought partner to the CEO, offering feedback and advice, and stepping in as a proxy when necessary.
  • Effectively communicate the CEO’s vision, goals, and priorities throughout the company, reaching the appropriate levels and channels.
  • Under CEO’s direction, develop, maintain, and manage ELT targets and assessment throughout the performance year, keeping the CEO updated regularly.
  • Present operational insights and strategic recommendations to the CEO, board members and key stakeholders.
  • Establish and manage KPIs, creating action plans for continuous improvement and reporting progress to internal and external stakeholders.

Education, Experience, and Systems Requirements:

• MBA required, ideally with a concentration in Healthcare Administration, Business, or a related field
• Minimum of 5 years of executive-level healthcare management experience, preferably in the Urgent Care setting
• Demonstrated success in scaling operations and implementing technology-driven solutions within a healthcare setting.
• Strong understanding of EMR systems, workflow automation, and healthcare regulations and compliance
• A servant leader who thrives in coaching and mentoring teams to success, with a hands-on, roll-up-your-sleeves attitude.
• Successful track record of execution and a proven track record of turning strategies into measurable results.
• Demonstrated success overseeing multi-unit medical groups and delivering strong patient satisfaction scores and quality improvement initiatives
• Proven financial management and budget oversight
• Superior leadership, problem-solving, and team-development skills
• Ability to balance strategic thinking with hands-on operational execution
• Excellent communication, negotiation, and interpersonal skills
• A critical thinker, able to navigate challenges and find creative solutions while maintaining focus on long-term goals
  
  
  Benefits: 
  • Competitive salary  
  • Comprehensive benefits package 
  • Retirement savings plan (401k)