Regional Clinic Manager

About the Company

Midwest Express Clinic is the “Best in the Midwest” when it comes to your health care needs. We provide a convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not emergent. We are one of the fastest growing urgent care chains in the Midwest, with 50+ locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012.

Job Summary

The successful candidate will be responsible for the following:

• With the Director of Operational Management, the Area Clinic Operations Manager works to ensure efficient operation of the practice to include oversight of the Clinic's culture and environment, policy and procedure, workflow, and provider relations
• Oversees Medical Assistant and Radiology Technician staff, ensuring that staff is appropriately deployed among offices based upon patient volume needs
• Ensures assigned clinics have appropriate level of medical supplies on hand and manage inventory levels to budget
• Provides coaching on performance, supports clinic morale, and resolves conflicts amongst staff
• Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals
• Direct analysis/intervention related to clinic issues, with a focus on front office to back-office activities.
• Assist with and serve as a primary contact for de-escalation and crisis intervention efforts
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment
• Collaborate with administrative team and provider leadership to develop, assess, and implement business strategies
• Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of quality care and efficiency, utilizing collaboration and open discussions to develop staff skills
• Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback
• Serve as a resource for patient questions and concerns regarding patient experience.
• Enhance operational effectiveness, emphasizing cost containment, accurate patient registration, and efficient patient experiences
• Participate actively in quality improvement projects to achieve and sustain high-quality patient experience and health outcomes
• Ensure compliance with federal, state, and local regulations
• Ensure and maintain a safe work environment, upholding company-wide quality of care standards

Education, Experience, and Systems Requirements:

• Bachelor’s Degree from an accredited institution.
• 3-5 years of experience in medical settings, responsible for operations and leading a team - hiring, developing, coaching, training, disciplining, managing performance, and inspiring and creating an environment that fosters high engagement.
• Must have valid driver's license
• Knowledge of regulations, HIPAA policies, and clinical best practices
• Ability to analyze processes and information, identify problems and trends and develop effective solutions and strategies
• Experience working in patient-centric environment
• Experience working with electronic health systems and databases and key software programs. Experience with Experity a plus.
• Demonstrated knowledge of and ability to effectively and efficiently manage clinic operations and coordinate patient care
• Demonstrated excellence in interpersonal skills and conflict resolution
• Demonstrated excellence in communication, leadership, coaching, and organizational skills